Reliance Retail is the retail initiative of Reliance Industries Limited and is central to the group’s consumer facing businesses. Reliance Retail has been at the forefront of bringing about Organized Retail revolution in India.
Reliance Retail’s operating model unleashes the aspirational energy of the new, resurgent India. Reliance Retail’s guiding philosophy rests on the tenets of enabling inclusion, growth and building sustainable societal value for millions of Indians.
In a short period, it has forged strong and enduring bonds with millions of consumers by providing them unlimited choice, outstanding value proposition, superior quality and unmatched shopping experience across all its stores.
Reliance Retail’s growth over the years has triggered a large socio-economic transformation on an extraordinary scale in India.
Reliance Retail has been ranked as the fastest growing retailer in the world. It is ranked 56th in the list of Top Global Retailers and is the only Indian Retailer to feature in the Top 100. It is the largest and the most profitable retailer in India with the widest reach.
Reliance Retail has more than 140 million loyal customers buying across all its formats. It recorded more than 640 million footfalls across all its stores in FY20, a scale unmatched by any other retailer in India. With over 160,000 transactions per hour, Reliance Retail operates at a scale unparalleled in the Indian retail industry and continues to enrich the quality of lives of millions of Indians every day.
Reliance Retail has adopted a multi-prong strategy and operates a wide array of store formats which cater to planned shopping needs as well as daily or occasional needs of the customers across major consumption baskets of Grocery, Consumer Electronics and Fashion & Lifestyle.
In Grocery consumption basket, Reliance Retail operates Reliance Fresh, Shree Kannan Departmental stores, SMART and Smart Point store formats focused on food, fresh produce, bakery, dairy products, home and personal care products, as well as general merchandise items.
In Consumer Electronics consumption basket, Reliance Retail operates Reliance Digital and MyJio Store formats offering a wide range of consumer electronics, home appliances, computing and mobility products, latest gadgets and accessories. These stores are backed by ResQ, a full-fledged service organisation and India’s only ISO 9001 certified electronics service brand.
In Fashion and Lifestyle consumption basket, Reliance Retail operates a portfolio of formats that serves customers across value, mid, premium and luxury segments. Reliance Retail operates Trends, Trends Woman, Trends Man, Trends Footwear, Project Eve, Reliance Jewels, Hamleys formats and a portfolio of more than 40 marquee international brands such as Armani, Burberry, Diesel, GAS, Marks & Spencer, Superdry, Brooks Brothers, Steve Madden and more.
Reliance Retail has a strong presence in digital commerce channels through AJIO.com, a curated fashion & lifestyle store bringing best of national and international brands to customers doorsteps and Jiomart, India's largest hyperlocal retail solution that leverages the wide network of Reliance Retail's grocery stores and well-established supply chain infrastructure.
Reliance Retail reported a turnover of Rs. 1,62,936 crore (US$ 21.7 billion) for the financial year 2019-20. As on 31st Jan 2021, Reliance Retail operated 12,201 stores across 7,000+ cities with a retail area of over 31 million sft.
Reliance Retail Ventures Limited, a subsidiary of Reliance Industries Limited is the holding company of Reliance Retail Limited which operates the retail business.