Our Business

Reliance Retail is the retail initiative of Reliance Industries Limited and is central to the group’s consumer facing businesses. Reliance Retail has been at the forefront of bringing about Retail revolution in India.

Reliance Retail’s operating model unleashes the aspirational energy of the new, resurgent India. Reliance Retail’s guiding philosophy rests on the tenets of enabling inclusion, growth and building sustainable societal value for millions of Indians.

In a short period, it has forged strong and enduring bonds with millions of consumers by providing them unlimited choice, outstanding value proposition, superior quality and unmatched shopping experience across all its stores.

Reliance Retail’s growth over the years has triggered a large socio-economic transformation on an extraordinary scale in India.

Reliance Retail has been ranked amongst the fastest growing retailers in the world. It is ranked 53rd in the list of Top Global Retailers and is the only Indian Retailer to feature in the Top 100. It is the largest retailer in India with the widest reach.

Reliance Retail has 249 million registered customers buying across all its formats. It recorded more than 780 million footfalls across all its stores in FY23, a scale unmatched by any other retailer in India. With nearly 3 million daily transactions, Reliance Retail operates at a scale unparalleled in the Indian retail industry and continues to enrich the quality of lives of millions of Indians every day.

Reliance Retail has adopted a multi-prong strategy and operates a wide array of store formats that cater to planned shopping needs, as well as daily or occasional needs of the customers across major consumption baskets of Grocery, Consumer Electronics, Fashion & Lifestyle and Pharma.

In Grocery consumption basket, Reliance Retail operates Fresh Signature, Smart superstore, Smart Bazaar, Smart Point, Freshpik, Shree Kannan Departmental, 7-Eleven and Jayasurya stores focused on food, fresh produce, bakery, dairy products, home and personal care products, as well as general merchandise items. In addition, it runs quick commerce company, Dunzo and subscription-based hyperlocal delivery platform, Milkbasket.

With an ambition to help every Indian household get access to quality products at reasonable price points, Reliance Consumer Products Limited, the company’s FMCG arm, has built a strong portfolio ranging from Campa, Raskik and Sosyo in the beverage category to Enzo, Glimmer, Puric, Get Real and Dozo in the home & personal care segment. Under the Independence brand, it offers a wide range of daily essentials to Indian consumers at exceptional value.

In Pharma, Reliance Retail addresses both online and offline needs of Indian consumers through Netmeds digital platform and a fast-expanding range of Netmeds freestanding stores.

Reliance Retail has strengthened its presence in the beauty space with Tira, an omni-channel beauty retail platform that offers a seamless and personalized shopping experience to beauty enthusiasts across India by offering them a fine selection of global and indigenous beauty brands.

In Consumer Electronics, Reliance Retail operates Reliance Digital and MyJio Store formats offering a wide range of consumer electronics, home appliances, computing and mobility products, latest gadgets and accessories. These stores are backed by resQ, a full-fledged service organisation and India’s only ISO 9001 certified electronics service brand.

In Fashion & Lifestyle, Reliance Retail operates a portfolio of formats that serves customers across value, mid, premium and luxury segments. Reliance Retail operates Trends, Trends Woman, Trends Man, Trends Footwear, Avantra by Trends, Azorte, Centro, Reliance Jewels, Hamleys formats and a portfolio of more than 50 marquee international brands such as GAP, Armani, Burberry, Diesel, GAS, Marks & Spencer, Superdry, Brooks Brothers, Steve Madden and more.

Reliance Retail has a strong presence in digital commerce channels led by AJIO, a fashion & lifestyle destination store bringing the best of national and international brands to customers’ doorsteps and Jiomart, a cross-category horizontal platform that leverages the wide network of Reliance Retail’s stores and well-established supply chain infrastructure.

Reliance Retail reported a turnover of Rs. 2,60,364 crore for the financial year 2022-23. As on March 31, 2023, Reliance Retail operated 18,040 stores across 7,000+ towns with a retail area of over 65.6 million sft.